NiKU iKU Bugis Junction

Extremely disappointing experience with terrible customer service at Niku Iku Bugis Junction today. ​I arrived around 10:55 AM and politely asked a male staff member (heavier build, pictured in my attached photo) if they were open for ordering. Without making eye contact, he completely ignored my question, tossed a QR code toward me, and bluntly told me to order through it. When I asked again if they were officially open, he simply said "11:00 AM." ​I waited patiently until 11:00 AM to place my order, but the digital menu system was still marked as "Closed." By 11:12 AM (picture attached), it was still inactive. I tried to get the same staff member's attention to ask about the delay. I said "hello" at least 5 to 6 times and even waved when he turned around and facing directly at me—yet he completely ignored me. ​ Eventually, I managed to get the attention of another staff member, who claimed the delay was because the kitchen floor was wet and i am not sure what lame excuse that was. However, the team was already actively grilling and preparing food behind the counter, so it was confusing why orders couldn't be accepted. When I asked why I was told to order at 11:00 AM if they weren't ready, the staff member simply shrugged. ​Given the complete lack of basic communication, dismissive attitude, and total disregard for customers, I ended up walking away without ordering anything. I certainly won't be returning.

I went to Singapore for a business trip for a few days, and during my stay, we were looking for some good food around the Bugis area. While walking around the mall, we came across a stall called NiKu iKU and decided to give it a try. Honestly, after the first bite, I was impressed. The food was really good! The quality of the ingredients, portion size, and overall taste exceeded my expectations. Everything was well-prepared, and the flavours were balanced and satisfying. It was one of those meals that you don’t expect much from at first, but it turns out to be a memorable dining experience. Even after returning to Malaysia, I still found myself missing the food from NiKu iKU. The taste really left an impression, and I can understand why it attracts so many customers. It’s not just about having a meal, but also about enjoying a good combination of quality, flavour, and value. If you’re around the Bugis area and looking for a place with delicious food, I would definitely recommend giving NiKu iKU a try. It’s definitely a must-go spot for me, and I’ll be visiting again the next time I’m in Singapore. A hidden gem that I’m glad we discovered during this trip!

Disappointed. It's just overpriced "cai png" with ingredients that isn't well executed. Jap white rice not cooked well, was clumpy and not moist enough. Furikake provided only on one small part of the rice, not mixed in at all. Brussel sprouts add on was only half cooked, not even fully cooked, let alone well charred. Ramen egg is store bought type. Cabbage is plain and just a clump at the side. Zucchini was 2 slices. Chicken thigh is marinated and comes with skin, about 80g to 100g. Scan to order. Payment online. Will get a queue number. Wait was about 10mins to 15mins on a Wednesday 1.30pm. Service was minimal but decent. Place is staffed by Muslims and doesn't serve pork. No seats for dine in, only takeaway. Don't think I'll be back.

It is impressive when a brand masters the logistics of delivering high-quality protein at scale while maintaining a "premium" feel. There are so many intricacies involved in delivering the best version of proteins at this kind of scale. The food is the absolute star—meticulously prepared with a remarkable portion of meat given the price point. I love that they are constantly innovating their menu, and while I’d prefer a salad version without rice, I hear that is already in the pipeline. The carefully designed packaging, specifically the sturdy aluminum box with its clever heat-reducing paper wrap, makes the entire take-out experience feel premium. Great for parties, especially if you're looking to switch out the usual "pizzas, chicken wings, and fries" kind of nights with friends.

I have been frequenting this stall for some time and this is the first time I saw that we had to scan QR code to order. I tried scanning the code with my phone but it doesn’t work and I asked the staff to help me to place my order as per normal. The guy in the photo told me to wait. Then he proceeded to ignore me for ten mins or more and I thought the system was down so had to wait. In the end after ten minutes or so of waiting, I asked the guy on the left who helped me to place order immediately as the system was not down. The guy on the right was so lazy to even help customers with their orders and he told us to wait. But he ignored us even after waiting for so long. In the end my order was delayed even longer than expected as he did not help to place the order. Utterly disappointed with this staff and would ask for the necessary punishment for such careless behaviour to customers. It really spoils the image of the stall despite the food being decent.

Hi, i’m a regular who always buy from this shop. No doubt the food is good. However, i would like to bring up and share awareness and my experience in regards to the food that i just bought TODAY. When i came i ordered Furikake rice, instead they changed mine to Gobo rice. No heads up or anything, fine, i accept and ignore that. However, what bring the attention to me most is the fact that i saw BEEF blood DRIPPED on the Unagi fish that has already coated with it sauce. I was concerned and search up, and it showed that it could be contaminated. Without hesitation i then told one of the employee. Maybe he’s having a bad day, but, that doesn’t give the excuse for him to say “this will be cooked later on, doesn’t matter”. I was surprised to hear him saying that, even after being told that it could be contaminated. Can the management please check on this. There might cause to food poisoning if this continues. As for now i hope that my food was not contaminated. Be it even if it’s cooked. Thank you. P.S. Regretted for not going back to take the photo of it.

food slightly better than wokhey only but there is just no cashier. want to order they give u the face slam the qr just tell u qr then the qr site when u paid via paynow the site brings you back and tell u to pay again. show the staff paid but the site not go thru then they angry. i mean u wan us selfservice have a better app or something la we do not owe your store anything. wait also dam long, too bad pay le cant walk away if not i dun even want the food le the anger i get enough to fill me up.

NikU iKU had been my favourite lunch, but I’m upset about the delay happened to me 2 days in a row. I placed my order online about 12:10 pm (photo 1) and waited until 12:55 yet no collection notification received. Until I approached the counter to check for the status, the staff told me that they forgot to send me notification, notification eventually sent on 12:57 pm (photo 2) upon my checking. Take note also the previous day order #18865 in photo 2 also the similar delay. My lunch was actually ready and left there chilling until become cold. I understand waiting is unavoidable during peak hours. But the same mistake repeated 2 days in a row, it is not within my tolerance. Please uplift your service standards to claim the remaining 4 stars from me