Genki Sushi Northpoint City

This was one of the strangest dining experiences I've ever had at Genki Sushi. We were seated at around 8:20pm, and the staff immediately poured soy sauce into our sauce dishes and took the soy sauce bottle away. We were genuinely confused because we've never experienced this before. When we asked for the bottle, they simply refilled our dishes and told us to ask for more whenever we needed it because they were "closing soon." The restaurant closes at 10:00pm. If we had arrived at 9:30pm, I would completely understand. But we had just been seated, with well over an hour left before closing. It honestly made us feel like we were being subtly rushed through our meal. As if once we finished the soy sauce, we'd have to ask for more each time, making us feel less welcome to dine at our own pace. To make things worse, before it was even 9:30pm, the staff started loudly clearing and packing the surrounding tables. The atmosphere became so uncomfortable that it genuinely felt like customers were being chased out. I understand preparing for closing, but not at the expense of paying customers who arrived well within operating hours. I've never felt so unwelcome at a Genki Sushi before. Really disappointing.

This should be the best sushi chain in the north area. Good variety of assorted maki, sashimi, appetiser, gunkan, sushi..etc. The presentation of food are more delicate and sushi rice tasted much better compared to other competitors. Although the price is slightly higher but it is worthy for the quality of food served. Meal time peak hours requires very long waiting time as the seats are limited.

As I’m working in this mall , I regularly visited this outlet . Overall its satisfactory only this time the limited time item Black Garlic Ramen seems to be out of menu on every visit , abit disappointing

Came here for the weekday lunch deal and it’s a absolute steal! The lunch sets start from just $7.90, which is amazing value. The food came out fast via the bullet train and everything tasted super fresh.

A quick, seamless, and completely satisfying dinner to wrap up a long day. From sessional menu , sushi to the crispy sides, everything hit the absolute spot.

1-Star Review: Genki Sushi Northpoint City – VIP Queue is a Complete Scam and Waste of Time! As a Premium Member, I took a VIP queue (V340 for 4 pax) at Genki Sushi Northpoint City around 6:29 PM today (08/03/2026). The app showed only 8 groups ahead in queue, current serving B388 for the 3-4 pax line, and the usual “your queue number will be called soon – please proceed back to the restaurant” message. Sounded promising for a “VIP express” perk. One hour later (7:29 PM-ish), the B line had jumped to B412 – that’s 24 normal groups served in just 60 minutes. My V number? Still nowhere near being called. I asked the staff in charge for an explanation, and she said: “We put one VIP between every 3 normal queues, but we also make sure VIP cuts 30 minutes off the wait.” What does that even mean?? It sounds like nonsense. If they’re interleaving VIPs at 1:3 ratio, that’s already a diluted priority – you’re basically waiting almost as long as regulars. And the “cut 30 mins” promise? Total lie. When I finally got seated (after exactly 30 groups had been called in the normal queue after mine), the wait was precisely what the initial 30-ish ahead estimate predicted – no shortcut at all. The app’s “8 ahead” was already optimistic or wrong, and the staff’s explanation just confirmed the system is rigged to look good on paper but delivers zero real benefit for Premium members paying to spend more. I stood around for over an hour, watching normal B numbers fly by while my VIP queue barely budged. The app misleads you, the staff gives confusing half-answers, and the so-called “express” VIP is meaningless during peak times. Save your money and your time – skip the membership perk here. This is false advertising at its worst.

We took the queue number which informed us that we will receive an sms when there's three tables before. We didn't receive the sms but the one that came after which said that we missed the queue. We went to ask the staff and she was defensive and said she called our number verbally. We explained that we didn't receive the sms that would have informed us we were 3 tables before that's why we missed the queue but she just kept repeating the same thing. Thankfully we still managed to get a seat. Please improve the accuracy of the queue system. It's very frustrating when we tried to explain but the staff just didn't listen.

Have been coming here almost weekly with family and been loving the service and efficiency here. Food is as always really good and fresh! 💞