Support

The fastest way to reach the HotPlace team is email: support@hotplace.app. We read everything and aim to reply within two working days.

When reporting a problem, it helps to include your username, your device (e.g. iPhone 15, Pixel 8), and what you were doing when the problem happened. Screenshots are gold.

You can edit your profile and notification preferences from the app's settings. To delete your account and personal data, follow the steps on Delete your account — it works from the app or by email, no app required. How we handle data generally is covered in our Privacy Policy.

Spotted a place that's missing, moved, or closed? You can submit new places and suggest edits directly in the app — the community keeps the map honest. To report a review that breaks our Community Guidelines, email us with a link or screenshot and we'll look into it.

Run a shop and want a live queue your customers can join from their phones? Write to hello@hotplace.app — HotPlace is free for operators while we build.