Delete your HotPlace account

From the app: Settings → Account → Delete account, and confirm. (If you don't see this option yet, your app version predates it — use the email route below.)

By email — no app required: write to support@hotplace.app with the subject "Delete my account", from the email address linked to your HotPlace account (or include your username). We will confirm the request and carry out the deletion. You do not need the app installed to do this.

Within 30 days of a confirmed request, we delete or irreversibly anonymise:

• Your profile — username, display name, bio, profile picture.
• Your email address and phone number.
• Your collections, the places you marked visited, and your search history.
• Your follows and followers.
• Your reputation — points, tier and claimed labels.
• Your push notification tokens and notification inbox.
• Your reviews and their photos — removed from public view and anonymised or deleted.

Signing in again before deletion completes may cancel the request.

Some records survive account deletion because the law or basic fraud-prevention requires them, as described in our Privacy Policy:

• Anti-abuse records — minimal records needed to enforce prior bans or investigate fraud.
• Content other people depend on — a collection someone else collaborated on, and reviews you anonymised rather than retracted, stay published without your name on them.

There is nothing financial to settle before you go. HotPlace holds no wallet, balance or payout on your behalf — the cash rewards programme has been discontinued, and reputation carries no cash value (see the Reputation Programme Terms).

Anything unclear, or want a copy of your data before deleting? Write to privacy@hotplace.app — you have the right to access your data under the PDPA, and we're happy to help before you go.