Genki Sushi (Waterway Point)

17 sep 2026 oh no :( why has it closed down 🥲

Always see many people queuing outside never tried once, until last Sunday I brought my kids there. Recommended by my sister and friend saying Genki is much better and have variety of warm cooked food, much suitable for kids. First time experience was good. The stuff there is extremely helpful and polite as I keep asking questions. They even have new customer promo, and father's day free desserts. Definitely will be going again and again. The food is really nice.

Love their salmon sashimi—it's way fresher and served well chilled compared to the other two outlets we've been to before. The quality is consistent, and the staff are very friendly when handling our inquiries about dining in and placing a new takeaway order afterwards. Not sure why, but at this outlet you have to press a button for the train to return on the serving conveyor belt, whereas the other two outlets don’t require that. If you miss the button, the sound reminder is rather loud, which at times gets quite noisy.

Nice place and food is good 👍

Visited today to takeaway yusheng. Tried to use trust card for 50% off salmon noodles and was disappointed with the team as they seemed untrained. First 2 cashiers didn’t know how to key in the transaction and had to approach the manager. Manager told me that I am not eligible for the discount as I’m do not have the “coupon” in my trust app. I showed her the reward in my app and she insisted that I must press redeem to key in their code. My app did not prompt any of such and she then told me that even if I have redeemed this “coupon” it is for the next purchase. At this point I have no idea what she is trying to say and I just show her the app says pay with trust card to redeem. She still insist I have to press redeem in order to have the “coupon”. She finally understood after me showing her how I got to this page. Went back to collect my yusheng and showed the staff my receipt. Staff just pointed to the table where my food is and expects me to pick it up myself when she’s just standing next to it. Takeaway without paying service charge means no basic service? Overall it was a frustrating and disappointing experience just for a $8+ discount and $60+ yusheng.

The food and staff are nice, especially the Japanese male staff. Thumbs up! 👍

Nice to incentivise diners with a free dessert if we place a review so here you go!

This staff did heavy dettol & detergent cleaning disregarding us customers who were still dining and eating. The same yellow cloth went all around tables, chairs, seats, shelves - all with the same cloth, no rinsing or washing and no changing of that pail of water as well. Was really a huge shock. That whole stretch of outer facing counter top dining had zero ventilation. The food was not very fresh in taste and one of the akaebi prawn tempura sushi had a fishy stench. Zero ginger slices too.