Sen Sen Sushi

Worst sushi takeaway experience ever. We were told the food would take around 20 minutes, but ended up waiting 45 minutes. If we had known it would take that long, we would never have placed the order in the first place. What made it worse was that there was no seat offered while waiting for takeaway food. My wife, my 4-year-old son and I had to stand around at the counter for almost 45 minutes waiting for our food. This is especially frustrating when you have a young child with you. The customer service was extremely disappointing. There was little communication or effort to manage the situation, and the whole experience felt like the staff simply didn’t care. Very poor service, unreasonable waiting time, and an overall terrible experience. Definitely the worst sushi experience we’ve had.

Repeat visit. Sensen premium (Miyabi) set at $32.80++ had better quality fish than the value Tsukiji set at $13.80++. Guess it was worth paying extra for the premium but the value set comes with a pretty nice clam miso soup and decent chawanmushi. Food was served (not via conveyor belt), so the soup and chawanmushi was warm and not hot.

Visited for lunch and was pleasantly surprised by the quality of the sashimi and sushi. The salmon, tuna and other sashimi were fresh, thickly cut and reasonably priced for the quality offered. The Toyosu Set provided a good variety and the conveyor belt concept made the dining experience enjoyable. The restaurant is clean, bright and comfortable, with a nice Japanese-style ambience. Service was efficient and staff were attentive throughout the meal. the seared eel and seared conger eel, were a little heavy on the sauce, which masked some of the natural flavour of the fish. Prices are also slightly higher than typical conveyor belt sushi chains. Overall, a good spot for fresh sashimi and sushi if you’re shopping at JEM or Don Don Donki. Worth a visit for sushi lovers. ⭐⭐⭐⭐

Really good experience, would highly recommend. Raw oysters taste fresh and sweet, no overly fishy or strong flavours. $5+ for 3, worth it. 10/10 Assorted platters are huge, and the quality doesn’t miss. Thick cut salmon is so good! In general, the sashimi here is of a very high quality, especially for its price range. Very, very good. Overall, I am definitely coming back here over and over again.

8 May 2026 I have visited Sen Sen Sushi Jem few times over the last few years prior to this visit. During its good days, long queue and fully packed. I noticed it was significantly less busy on a Friday evening during this recent visit. Staff were hardly around and took some time to get our cups refilled. It’s irritating since the cups have very small capacity. I was touched there was a staff who helped to fill our cups and it seemed he’s unfamiliar (from his outfit, I guess his role is cleaning) but refilled our cups anyway. The cashier was courteous and fast. Through the photos from various visits, we always ended up ordering salmon donburi. We love the thick salmon slices. The receipt given didn’t reflect what we ordered. From memory, we paid $75.89 for • 3 cold green tea • 2 steamed egg • 1 tamagoyaki • 2 udon soup • 1 udon • 1 salmon donburi • 1 scallop donburi

I recently attempted the 2kg sushi challenge at Sen Sen Sushi in Don Don Donki, and while the food itself was enjoyable, the overall experience was frustrating and disappointing. Right from the start, the experience felt disorganized. When we arrived, we were told we couldn’t sit at the counter because another participant had vomited there, so we were seated in the main dining area instead. Shortly after settling in, a different staff member informed us that the challenge must be done at the counter, forcing us to pack up and move again. It felt poorly coordinated and unnecessary. The biggest issue came at the end of the challenge. I was told I failed because a few grains of rice were left on my plate. I’ve attempted this challenge before, and this rule was never enforced so strictly. In fact, everyone present - including some staff - initially agreed that I had completed it. However, one staff member insisted that every single grain had to be eaten, which felt overly rigid and inconsistent with previous experiences. I’ve attached a photo of the plate that was deemed “unfinished” for reference. To make matters worse, the advertised reward for not completing the challenge is a Sen Sen Sushi T-shirt, but we were instead given a tote bag because they had run out of shirts. It’s disappointing when what’s promoted isn’t actually delivered. Overall, while the sushi itself was good, the handling of the challenge made it feel less like a fun, well-run experience and more like a poorly managed cash grab.

Food is good, I like the udon especially. The noodles are supple and smooth. All cuts were fresh and delicious too. However I can't help but notice the plates are not cleared during dining service. The orders are all marked in the system to keep track of and the no longer do the conveyer belt.

Visited Sen Sen a couple of times as the food is really good. However, my last two visits were very unpleasant. On one occasion, I came during the dinner rush and waited more than 45 minutes for my salmon sashimi set, even after I had finished the rest of my food. On another visit during a weekday lunch hour, the restaurant wasn’t very crowded (probably less than half full). I ordered the same salmon sashimi set, but it still took very long time to arrive. I noticed the two chefs zoning out or doing prep work instead of preparing my order. Only after I enquired with the staff did the chefs start making it. I would appreciate it if the kitchen service could be improved, as the food itself is good.