Hei Sushi

Shocking service and rude waiting staff. Come here at your own risk.... App to scan the menu did not work multiple times from the start. When i asked the lady in glasses with bun up hair-(supposedly the manager) about it she was super grumpy and annoyed and ask me to open the link again even though I opened it 3 times and an error message kept showing.... She was so close to me and when I asked her about the menu she showed some real annoyance even though she was just like a stone's throw away. It worked only after the fourth time. I ordered a salmon set and refillable tea. i The supposed refillable green tea ice tasted quite bad like water and did not come with ice even though i requested for ice. When i asked the lady for ice she said oh the ice melted ! (That was it, she did not even bring me any ice) I ordered the salmon set and it took quite a while to come and had some emergency at home, so I told them I had to leave and come back later and the manager was visibly upset and insisted I paid for the food I ordered. I told her i would be back in an hour and she seemed extremely annoyed and insisted I wait and do a dabao. I told her I couldn't wait and would just pay and come back later to finish my meal. 40 mins later ,When i came back I requested for my meal and my refillable tea. She refused to give me my tea saying she had kept the cup away and she couldn't expect to wait all day for me . She said it in a rather rude and nasty manner. So i had my meal without the drink. Unfortunately the salmon also tasted very bad it was overcooked on the surface. Last time I would be coming into this shop with such appalling service . Cold, unfriendly and rude staff that acts as if you are bothering them when you ask for help everytime even though the shop was entirely empty ... not surprised why it's empty!!

Went during dinner time on weekday evening and it wasn't packed. It was just me and my 4 years old and the waitress sat us on a 2 seater without asking if we wanted high chair. Then she asked us to order via qr code which didn't work for the 15min that we sat there. When I approached her to feedback on their qr code issue, she just replied blankly that their wifi is slow and for us to just wait. Waited until 5 min and she didn't even bother to manually take our order. So we just paid for 1 dish taken from belt and left. Same waitress didn't even bother to ask us what was wrong or offer to take our order. Checked my network and YouTube loaded fine. Tried w 2 different browsers both timed out. Poorly trained staff. Advise not to sit on the inside as their router doesn't cover there. Other tables on the outside was able to order.

Visited on 17 July 2025 at 7:30 PM and was shocked by the lack of basic customer service. No one was at the entrance to greet us—we stood there for 10 minutes. An older lady with short hair finally came out from the kitchen, glued to her phone. We had to call her four times before she even looked up, and she didn’t look happy to serve us at all. Only after we were seated did the rest of the staff appear. Where is the host? Where is the manager? The elderly staff were cold and rude, with no sense of customer care. The only decent service came from a younger staff member who was at least polite. This outlet is a mess—no leadership, poor attitude, and totally unprofessional. It’s no wonder the place was nearly empty compared to other restaurants nearby. I won’t be coming back, and I don’t recommend this place to anyone who values proper service.

My meal at Hei Sushi in Sembawang Shopping Centre was excellent. The salmon sashimi, hotate (scallop), oysters, and Hana Maki were all incredibly fresh and delicious, with standout flavors and quality. The service was prompt and attentive—we were seated immediately, and the staff ensured our food arrived smoothly despite the quiet, uncrowded setting of a weekday afternoon. Overall, it was a relaxed, enjoyable dining experience with fresh sushi and great service. Highly recommended, and I’ll definitely be returning!

Food quality has gone down drastically from the last time I had Sakae (Hei is from Sakae). Soups are all bland, curry ramen no taste. Unagi don not satisfactory. But prices expensive

Need to wait 3-5min after scan qr code menu to order.

The Prawn Chawamushi Is Sooo Nice! Able To Taste The Freshness Of The Prawn. Eating While It's Hot It So Satisfying!

Leaving a positive review for free colour plate. Will update a real review soon