Namu Bulgogi (Northpoint City)

My first time visit here. We came after lunch hours ( not many customers) ; just great so that we can sit,enjoy and savour our food. We ordered set meal for 2 and it was plenty. The chicken meat was tender and juicy, with a hint of charredness. The cheese was still creamy even though the dish has cooled down .The banchan is free flow. Liying was a great help too. Always on her feet,ready to help customers with their needs. Thanks a bunch, will certainly come gain with my makan legs.. NAMU BULGOGI NORTHPOINTCITY

Is my first time dine in here. The food is amazing. Will definitely come again! The staff Malay guy(didn’t get his name) is very friendly during cashiering. 11Sept 925pm. He made our day thank you.

Ordered three dishes and all of them were low-no quality. “Oakwood smoke grill”? More like a marketing gimmick. ZERO oakwood aroma or flavour. The entire dining experience felt like a waste of money and EXPENSIVE! Prime ribeye: The beef quality was worse than a typical coffeeshop western stall. It came out pale, soggy, and unappetizing. I ordered the original, yet it was clearly heavily marinated or treated with tenderizer. The texture was mushy and unpleasant, the worst steaks I’ve had. Chicken chop: Over-marinated, overly sweet, and dry. The seasoning completely overpowered whatever natural flavour the meat should have had. Tuna sundubu: A simple dish turned into a disaster. There was a thick layer of oil on top, making the broth almost undrinkable. The clams were tiny, barely bigger than a kid's pinky fingernail. Sides were mediocre at best. The sweet potato salad tasted off, and the complimentary kimchi was overly salty. The supervisor did check in during payment, and I only mentioned the beef as I just wanted to leave, the meal had already ruined the mood. They offered 20% off the bill. Appreciate the gesture (my gesture by giving 2-star service), but it doesn’t change the overall experience. Would not return. Don’t be too quick to trust the high ratings. Service & hygiene also need attention. When setting up the table, there was visible liquid/oil on the chair. Instead of properly cleaning it, the staff briefly swiped it with their hand, leaving residue behind. That’s not acceptable.

First time trying this outlet with my family. I didn't have much expectation as I am not very hungry. The order process is a breeze using mobile with QR scanning. Oakwood fire grilled chicken is the specialty here. I like the food presentation when they are served. Quite appealing. I ordered half chicken and also a chicken chop set. One with Jjajang flavor (black bean sauce) and the other one with spicy gochujang sauce. Both are quite salty. Advice to new patrons, use the sauce sparingly. The chicken served match very well with these sauces though. I prefer the spicy sauce. I think it worths to try if you have no idea what to eat at NorthPoint City. Give it a chance.

Always wanted to try this place and finally came here for lunch today. Unfortunately, this will most likely be a one-time visit for us. We ordered the ginseng chicken soup. The soup itself was tasty and flavourful, but the half chicken was extremely dry. What was also disappointing was that there was no glutinous rice inside the chicken, even though the menu pictures clearly show it that way. It felt quite different from what we expected from a traditional ginseng chicken soup. The fried enoki and vegetables were actually pretty good — crispy and not overly oily. We also had the half smoked chicken, and the chicken itself was much better. It was tasty, moist and not dry at all. However, the garlic soy sauce was ridiculously sweet. Having it together with the glutinous rice was honestly a very strange combination. The first few bites were alright, but after that it became extremely jelak and difficult to finish. Another issue is the way the half chicken is served. Trying to eat it with a fork and Korean spoon was incredibly awkward, and using chopsticks wasn’t much easier. In the end, I had to eat it with my hands. 😅 But honestly, the biggest disappointment was the service from the manager. I asked the manager whether the ice cream was available. Only after asking did I find out that the ice cream is apparently provided to customers who leave a Google review. Instead of simply explaining this politely or inviting us to leave a review, the manager’s attitude was extremely rude and unfriendly. There was no warmth, no effort to engage with the customer, and absolutely no sense of hospitality. For someone in a managerial position in F&B, I honestly expected much better customer service. A manager should be setting the standard for the rest of the team, not making customers feel unwelcome. To be fair, another lady staff member was much, much friendlier and more proactive, and I appreciated her service. Unfortunately, one good staff member couldn’t make up for the poor experience with the manager. Food was mixed, service was disappointing, and the overall experience simply wasn’t worth coming back for. One time is enough for me. I won’t be returning.

Visited this restaurant for lunch and was impressed by the cozy atmosphere and welcoming staff. The food arrived quickly and was served hot. The signature noodles had a rich, flavourful broth, while the fried chicken was crispy on the outside and juicy inside. Portion sizes were generous and reasonably priced. Service was attentive throughout the meal. Overall, a great spot for a casual meal with family or friends, and I’d definitely come back to try more items on the menu.

Excellent food atmosphere n friendly staffs

Food very tasty.