Kavitha Halim
@kavithamanta58
13 Aug 2026
Very disappointing dine-in experience at Hwang’s UTown. It was my first time dining in, and the ordering/self-service process was not clearly indicated. There were no clear instructions on where to collect the tray, kimchi, cutlery, and condiments, and no staff member explained the process when I ordered. What was more disappointing was the attitude of the staff member at the cashier/collection counter. Less than half a minute after my samgyetang was served, while I was trying to get some pepper from the self-service area, she impatiently told me that I had been standing there for so long without taking my tray away. She then handled the condiment dishes/containers very roughly and appeared visibly irritated instead of listening when I explained that I was getting pepper. I understand that lunchtime can be busy, but customers should not be treated impatiently simply because they are unfamiliar with the dine-in process. Clearer instructions and more courteous communication would make a significant difference.
