We were a party and of two and went for dinner on Deepavali Eve. For context, the restaurant was not full and there were several empty seats available. We went around 6.45pm for dinner.
We ordered: Two rice sets w vegetables, one black squid, a fish cutlet and one sweet lassi.
Bill was $37.80. I left so angry and so dissatisfied.
I have been a regular patron but I was appalled at the food and service today. Our waiter (in blue so I’m guessing not a manager) was so rude and sarcastic. When putting rice, one of us told him to decrease the amount and he rolled his eyes before turning away.
We also told him that we did not want the wet tissues given and his reply: “it’s free, but I can take it away” very very sarcastically.
Firstly, we don’t appreciate having someone rudely make faces and roll their eyes. Secondly, whatever my reasons may be for not wanting the towelette (save the earth, I brought my own tissue), why the unnecessary sarcasm?
Banana leaf do you even train your staff? The patron who asked the waiter to lessen the rice is a very small eater and did not want to waste the food. I don’t understand the issue. We thanked the server each time after he spoke to us or brought anything to our table, so no we were not rude.
Food: The fish curry was horrible. So watery and the worst I’ve ever had. Fish cutlet was fried such that the outer layer was overcooked but the inside was cold and not even warmed through.
I would completely understand if the restaurant were packed but it was NOT and I cannot justify why the service and food were both so bad.