Kenny Rogers Roasters Express

Long story short: undercooked chicken chop still oozing pink juice, was told that they will change for me. Staff ended up re-grilling the half-eaten chicken chop and returning to me on the same plate, already with raw pink juices. Hygiene standard is very bad. Wrote email in to feedback on 8 Apr, till now there hasn’t been any reply. Food standards also deteriorated. Haven’t seen their corn muffin so dry and hard like a rock before. Even the muffin casing was stuck and can’t peel off. Definitely not coming back again.

I ordered for for takeaway, but they charged me for eat-in. That means I’m charged 10% service charge, even though I didn’t eat in. When I highlighted this error, they did not apologise for their mistake. However, they did say that I will be refunded for the service charge that was wrongly applied. The interesting thing is they just returned my receipt, and did nothing else. The food came (after what seemed like quite a while) and I left because I needed to be somewhere else. There is no reversal of charge to my card or any refund. They did not even bother to offer me compensation to make up for their error. I would have gladly accepted muffins or some equivalent value of food for the refund. But this was not offered. I suspect the reason why this outlet has such a high Google rating is they will give you a free drink or a free muffin for every GOOD Google review (they have a sign at their cashier saying that!). So you make your own judgement. For me, I will not go back.

Went to this outlet for lunch today (29.8.2026). We ordered the quarter chicken set. Very dissapointed as the staff said the corn muffin is out if stock and NETs system was also down. The corn muffin was compensated with poorly cooked onion rings instead. The least the management could do is to give a discount and display a notice informing customers the unavailibility of the corn muffins. Thw whipped cream was also poorly prepared, slight warm on one side and cold on the other side. The standard of this establshment is getting poorer and low every year. The management should really put in more effort and invest training these foreign employees to get everything prepared and improved the quality and standards of the foods all in order before opening hours.

We missed Kenny Rogers after they closed down their JEM outlet. We ended up here after my dad expressed his desire to eat their chicken again. We picked among the Super Value set that comes with a main course and a side of clear chicken soup. We didn't wait long and the soup and mains came right after one another. It must be been the absence because we wiped the plates clean. Or maybe it was due to having a late lunch. The chicken chop that came with Aglio Olio has a very crispy skin that earned praise from my mum.

Ordered the weekday value meal ($10.80). Had the quarter chicken meal which came with a choice of side and corn muffin. The chicken with black pepper sauce was pretty tender, and the portion sizes were decent. The corn muffin was tasty, a delicious staple of Kenny Rogers. Unfortunately the mac & cheese side was lukewarm and the soup was a tad salty. Overall still a great value lunch deal if in the area, with a wide variety of mains to choose!

Rude staff service pointing me to counter to order first, then a lot of menu items not available. The pasta portion was very little. The prawns were very small in size as well. There is absolutely no taste in to the prawns and clams. No wonder apart from me just one couple at peak dinner time. Don’t go so you won’t be disappointed.

No famous muffin and is change to one side dish . 8pm only and already left 5 side dish for people to choose. That's explain why wkend Friday only got 2 family group of ppl to come. Very disappointed. The potato salad is so tasteless . Still love the chicken. Pls improve

Arrived there at 11.25am to take away lunch. More than half the sides were not available, and neither were the corn muffins - half of what Kenny Rogers Roasters is known for