Devi
@breezy.devi
2 Sept 2026
I visited The Daily Cut at Raffles Place around 4pm today, not busy hour and was quite disappointed by the service. When my order was ready, the staff member called my number so quietly that it was difficult to hear. I stood by the empty space next to the food preparationarea. It's assuming that was where I should collect my food, but instead of simply telling me where to go, she pointed at my food with her chin and just said, “Front.” The whole interaction felt unnecessarily unfriendly and dismissive. Not busy hour why she acted like that to me? Also, I had clearly selected takeaway when placing my order, but my food was simply left at the pickup counter without a plastic bag. If a bag needed to be purchased separately, I would have appreciated being told at the cashier so I could pay for it then. Instead, only when I asked about the bag was I told that I had to purchase one separately. Even the comment also not kind at all. Good food is important, but so is basic courtesy. Perhaps because this outlet is in a busy office area and has a steady stream of customers, service standards may not seem like a priority — but customers still deserve to be treated politely. If the manager sees this, I hope you will consider clearly marking the food collection area and providing some refresher training on customer service. A little friendliness and clear communication would make a big difference.
