I would like to provide some constructive feedback based on my recent visits.
I enjoy the concept of your healthy meals and have been a returning customer. However, I’ve noticed a decline in both the dining experience and food quality.
Firstly, on multiple occasions, I observed staff using their mobile phones to play games while there were no customers to attend to. While I understand there may be quiet periods, this creates an unprofessional impression and gives customers the feeling that service is not a priority.
Secondly, the food quality has become inconsistent. For example, the beef was served cold during my recent visit, and the overall standard did not meet the quality I had experienced previously.
Lastly, the customer service could be improved significantly. The staff often appear unfriendly, unapproachable, and unwilling to engage with customers. The overall atmosphere feels cold and unwelcoming, making it seem as though customers are an inconvenience rather than being valued. A more positive attitude, greater flexibility, and warmer interactions would make a meaningful difference to the overall dining experience.
I’m sharing this feedback because I genuinely like your restaurant and hope to see it maintain the quality and service that encouraged me to return in the first place. I hope this feedback is taken constructively and helps improve the experience for future customers.