Siam Square Mookata

I’ve dined at this restaurant many times, and I’ve even brought friends over and recommended the place to others. But I’m really upset with the service attitude of some staff on weekdays. No customer should have to put up with rude behaviour while having a meal. Two members of staff stood out negatively: one Chinese female employee, plus another taller, heavier-set staff member whom I believe is Thai. Both came across quite unfriendly. Besides service issues, there are clear hygiene problems. The hot pot pots have chipped coating and weren’t cleaned thoroughly. When I went to get chilli condiment, I opened the lid and found the sauce had gone sour and discoloured. I asked the Chinese female staff to replace it since it was spoiled, and she seemed annoyed even though she swapped it out eventually. I then checked the lard supply, which also carried an off odour. When I asked another staff member for fresh lard, they claimed it was supposed to taste like that and told me to use butter instead if I didn’t want the lard, all in a displeased tone. I didn’t take photos of the spoiled chilli or the peeling hot pot at the time, as I hadn’t planned to file a complaint back then. Even the replacement pot they gave me was still not properly cleaned, and the tabletop felt sticky and grimy all over. I’m confused how the establishment allows such compromised condiments to be served. If patrons end up with stomach trouble from eating spoiled ingredients, that can’t be the outcome the shop wants. It feels almost like the team doesn’t care whether customers keep coming back. As a regular who’s consistently supported this spot, I’m deeply disappointed and frustrated with my experience today.

A wonderful place for having delicious mookata in Clementi. While most other mookata places are located in hot coffee shops, this one is in a mall with comfortable air conditioning. The ingredients are fresh and tasty, and the sauce is especially great. It wasn’t crowded during lunchtime. The service was attentive and friendly. Overall, it was a great experience, and I will definitely come back for more.

A pretty nice mookata spot that’s great for a casual meal with friends. There’s a good variety of meats, seafood, and sides, and everything we tried was fresh and well prepared. The marinades were flavourful without being too heavy. That said, the meat portions could be more generous. Service was generally efficient, and food came out at a reasonable pace. The overall atmosphere is lively and fun, though it does get quite crowded during peak hours, so be prepared for a wait. Overall, it’s a nice spot for mookata, and I’d still come back again :)

I never knew Thai-style grilled meat could be this delicious! The interior is predominantly pink. There's a wide variety of sauces available.

Went to this place for dinner with my primary school kids. Chose buffet, but end up my kids was charge as adult just because they are taller. We have the proof for the kids age but the staff insisted to charge as adult price base on my kids height. Although my kid were tall but she is skinny. Cannot eat that much also. Find it unreasonable. Does it mean my elder sister that is 44 years old and she has a very short height, I can bring her there to enjoy kids price? What a joke. Quality of meat also poor and tough. Will not go back again.

The environment is very good, the self-service area is also very complete, and the service is very good and polite. Will come back again

Good but don’t know why can’t even drink my own plain water, if it’s sweet drinks I might understand, forced to spend more just for a drink.

Extremely disappointing experience at Siam Mookata Clementi. They had an ongoing power issue and were using unstable extension cords. My table was used as a testing point — the hotplate was unplugged and replugged at least 10 times. Food was constantly half-cooked, noodles turned soggy, and the whole meal was disrupted. I lost my appetite halfway. Service made it worse. Staff kept asking to clear plates when I wasn’t done (I still had meat, vege, mushrooms not yet cooked), and I was indirectly rushed to leave due to a queue — despite the fact that we barely dined for an hour and the experience was already compromised. What’s unacceptable is that this isn’t new. I’ve visited before and the same power issue existed. At this point, it’s not a one-off problem — it’s poor operational management. I’m a long-time customer of Siam Mookata across different outlets, but this will be my last visit to this branch. Customers should not be expected to accommodate or absorb the impact of repeated infrastructure failures. Likewise, staff should not behave as if diners are obligated to rush their meals to compensate for limited capacity. I am a paying customer, not part of a throughput problem to be managed.