Kitty and I together with our children and our cycling group friends visited this restaurant. We had booked in advance for a party of twelve, and we all cycled down together.
The ambiance of the place is nice, and the service was fast. We appreciated being able to log in to the same QR code at our tables to order, with everything conveniently consolidated under one bill. The chocolate milkshakes and iced mochas were excellent, and they were thoroughly enjoyed by everyone. The rest of the food was acceptable, though the fries did not quite meet our expectations. We also found the food and drinks to be on the pricier side.
There are several aspects that we felt could be improved. We were disappointed that additional sauces such as tartar sauce are charged at $1.50 each, and that ice water is not provided. Only bottled mineral water is available for purchase.
We had hoped to park our bicycles, including our Brompton C Line, P Line and T Line bikes, in the open compound just outside the main entrance where we could keep them in full view. However, the staff informed us that bicycles could not be parked there, and directed us to move them to a grassed area further away. The staff member who explained this policy lacked clear communication skills and was not convincing, which led to frustration within our group. We complied with the request, but several of our friends chose to move to tables near the windows so that they could keep a closer watch over their bicycles.
The restaurant has great potential as a destination for cycling groups, but these policies and the manner of communication need to be reviewed. We hope to see improvements in future.
