Starbucks West Coast Plaza

Ordered a Java Chip Frappuccino (less whip) via mobile order. It was late by 2 minutes (taking 9 minutes instead of the indicated 3–7 on the mobile app) & they still got the order wrong at first by giving me full regular whipped cream. (Ignore the 4:37pm printed label timestamp on the image because it was clearly pre-printed. I know because I was actively monitoring my phone throughout since the time of my order at 4.32pm). This isn’t the first time such an error has happened here. A similar mistake occurred in July with a male staff who prepared my order late & also got it wrong - serving me a cold drink instead of a hot one. When I pointed it out & asked to remove part of the cream, the staff member consulted a senior & took the cup to the sink. With their backs blocking my view, I saw her pick up a green-and-white checkered sink cloth & wipe at the cup continuously. Now I can't be 100% sure how the whipped cream was removed, but the drink tasted slightly off. And shortly after consuming it, I ended up feeling giddy, super unwell, nauseous & my throat felt very irritated. If there is, please review the CCTV footage between (4:34pm - 4:55pm) to check how the whipped cream was removed at the sink & ensure there was no cross-contamination (between the cloth & drink).

I placed an order for a Tall Hot Yuzu Tea via Starbucks App at 6:32pm (Estimated preparation time of 3–7 minutes as indicated by app) However, my order was not attended to until approximately 6:47pm. This is 15 minutes after it was placed. During this time, I observed the male staff member serving customers who ordered at the counter, including one customer at around 6:45pm, while my mobile order remained unattended. When he finally prepared my order, he made the wrong drink, serving me a cold Yuzu Tea instead of the hot version that I had ordered. As a result, I waited 15 minutes for a mobile order that was supposed to be ready within 3–7 minutes, only to have it prepared incorrectly on the first attempt. I immediately informed him that the order was incorrect. He then re-made the drink. When he served it to me, there was no apology. It was as if everything was very normal. The purpose of ordering through the Starbucks App is to save customers time. In this instance, the mobile ordering process failed to deliver that convenience. The delay, coupled with the incorrect order, reflects a lapse in both order management and quality control. I expect Starbucks to investigate this incident, explain what went wrong, and let me know what actions will be taken to prevent similar experiences from happening again. I also expect an appropriate service recovery in view of the inconvenience caused. (See photo of the staff)

Had a pleasant experience today during lunch time. Special mention to Kaylin who attended to us today. We received a beautifully written comment on one of our drinks that made our day. Was definitely nice touch that helped us destress from work.

I have been frequenting Starbucks West Coast Plaza since the outlet first opened, and the service has remained consistently welcoming. A special mention to the Store Manager, Doby—I hope I got the name right. Doby is extremely customer-oriented, passionate about delivering good service, and patient when guiding the team. It is clear that Doby leads by example, and this positive influence can be seen in the overall service culture of the outlet. Thank you, Doby and the team, for always making each visit a pleasant one.

came to west coast plaza starbucks and ordered caramel machiatto with extra caramel drizzle. brought it to my table and did not realise that its missing the caramel drizzle 😅 the barista on shift, naufal came out and added the drizzle. felt that i should give him a commendation seeing that most people will not go the extra mile to do ‘table service’ after forgetting

Having a great time here at Starbucks, sharing a nice cup of Iced Peppermint Mocha and Chocolate Chunk Monster Cookie with my friend. Service was friendly too.

I always look forward to my visits to the Starbucks at West Coast Plaza — the staff here truly make the difference. From the moment I walked in, I am greeted with genuine warmth and a smile. The team is incredibly attentive, remembers my order, and goes out of their way to make me feel welcome. My drinks are always prepared quickly and exactly to my liking. It is clear that the crew here genuinely cares about their customers. This is easily one of the best Starbucks experiences I have had — highly recommend stopping by!

I've been having fun using the Starbucks app, preordering, grabbing my cup on arrival (it's always ready waiting for me) and sitting down to chill