Rachel Yap
@rachel234
26 Sept 2026
Ordered online today and self collected at the store. Came down about 20mins after ordering and had to wait about 5-10minutes as the staff were swamped with orders. There seemed to be only 2 workers on a busy morning, 1 at the counter and 1 in the kitchen. And I noticed that orders not only came from the online website, but also delivery apps, dining in and etc. Many of the numbers that people came checking in on weren’t even on the screen. It really shows the sheer number of orders the staff had to prepare and keep track of It was commendable that the lady at the counter handled it like a champ! She was steady, and made sure to check with 4-5 of us waiting on our order numbers. I’m glad she packed my order without missing anything out. Would be nice if Long John Silver can allocate more staff knowing that mornings might be busier so that customers can have a better experience and will return again











