Jollibee Woodlands MRT

Ordered a classic single burger meal with fries and teh tahrik, just like the 3rd photo. I was given the first photo with a big slab of onion, to my surprise, and when I asked the manager and clarify, she said oh yeh thats the classic single burger, and i said it doesnt look like the photo...and she simply change it to photo number 2... with 2 small slices of onion and one small size of pickle. I was like come on man! Oh dont forget that the fries is as cold as my nose!

Order food Jollibee from grab but most of my item missing and never pack properly. And grab refund me 20cent only. I dont know who should i blame💆🏻‍♀️💆🏻‍♀️

everything else is great but i think that the aircon should be fixed cause it makes it uncomfortable to eat inside and the outside is more cooling than the inside

It’s not even busy — 8:56am, only 2 orders on the screen and no Grab orders, yet it took 25 minutes just to assemble a 2pc chicken meal with pineapple juice. What happened to the fast and efficient service Jollibee used to be known for? You were once a “busy bee” that could handle rush hours smoothly, but now even the simplest orders take forever. Very disappointing. I’m okay with the food, the real issue is the system and service speed. Especially here at the Woodlands MRT branch; it feels like the same situation as the Novena branch. It’s frustrating when even simple orders take so long despite not being busy. Hope the management and franchise owners take notice and improve the operations, because this isn’t the fast and efficient service people used to expect from Jollibee. 😡😡😡😡😡😡😡

I bought a 2-piece Chickenjoy set meal at around 5:45-6pm today. Instead of proper cuts, I only got breast and wing, the least desirable parts. so naturally I wanted to exchange them, because no way i am paying for something i don't like to eat. I only walked away to fill my drink at your self-service station — that’s how your store is set up! I didn’t eat or touch the chicken, I just opened and checked it right after, before leaving. The malay lady who seems to be the store manager (staff looked scared of her) was very rude. She scolded me and looked extremely reluctant to exchange because I “walked away” — but that was only to use your own drink station! She scolded me and gave me a very unfriendly look, no respect at all. If you don’t want customers moving around, please do not have a self-service drink station, or put a signboard writing that down. It makes no sense to blame us for following your store setup. Very disappointed with the food quality and the manager’s bad attitude.

Very over crowded, 30 mins for my simple 1 order

If i can give zero star and just put my review i would. Dined today 16/03/26 2:06 pm, my partner took our food and brought it over to our table, this was my first meal for the day and i was so excited to take 1 fries to eat but to my disappointment it was cold and hard. I brought it over to the counter to complain and ask if they could change, they did! With the same cold and hard fries as well. Didn't argue and just sit and ate our meal as i was already hungry. One more funny thing. I asked for a sugar for my coffee and your staff just straight away told me "we dont serve sugar for our coffee" to which i replied "how come? I always get coffee here and i always ask for sugar and they always give me" and again she responded "oh, i didn't know that" . Train your staff better. This was not the first time we experienced this.

Order on foodpanda on 21 may 5.48pm, pick up time 6pm. Reach the restaurant at 6.02pm but the restaurant is out of chicken and have to fry the chicken. I have to wait for 30 mins and no apology or any backup plan was given. The manager is only concerned on the chicken and look at the empty food warmer area. So he didn't even do and explanation or etc. this is not my 1st order the food at this restaurant but the service that this manager of the name of Zul disappointed me. Please look into this.