Creamier

It's been a very long time since I've visited Creamier and I'm so glad to see them doing well. Apart from their signature ice cream, what stood out was their service. I ordered a waffles and ice cream, and a cup of coffee, however the coffee machine had some issues, which I think it can happen anytime in F&B. They offered me 2 options: 1. Refund 2. Make a new drink (at no additional even if the cost is above what I ordered) I went for the latter and asked which are the drink options I can pick. She replied me "Don't worry, you can pick anything and I'll make it even if the price is different". Small gestures and service like this makes you remember them forever and this is what makes Creamier more than just a place for ice cream. All the best to many more years ahead! 💯

We were really excited to visit Creamier after its revamp and decided to try the new brunch menu. We ordered the Mortadella Melt and the Creamier Mac & Cheese. Unfortunately, the experience was disappointing. When the Mac & Cheese was served, we initially thought the crust on top was baked cheese. Upon closer look, we realised it was residue from cling wrap. It appeared that the dish had been baked in the oven while still partially wrapped in cling wrap, which is not acceptable. Heating food together with plastic wrap poses health and food safety concerns, as it may release harmful substances when exposed to high temperatures. We were unsure if we had already consumed any of the residue. When we highlighted this to the staff, they offered to replace the dish. However, by then, I had already lost my appetite and requested for the dish to be voided instead. What was more concerning was the response. The staff explained that the cling wrap had been removed, but when asked why there was still residue on the plate, she was unable to give a clear explanation and did not seem to recognise the seriousness of the issue. There was no further service recovery beyond voiding the item, which should be a given since the food was unsafe to consume. Beyond voiding the item, there was no further acknowledgement of the impact this had on our dining experience. Overall, this was a disappointing visit, especially given our expectations after the revamp. We hope Creamier will review its food handling practices and strengthen staff training on food safety and service awareness to prevent such incidents in the future. Edit: we patronised the cafe on Monday 15/12 around 12pm

I visited this dessert ice cream shop at around 8:55 pm while on crutches due to a leg injury. Although the shop states that it closes at 10:00 pm, I was informed that waffles and drinks were no longer available and that only ice cream could be ordered. There was also no hot beverages or kitchen service at 9pm, an hour before closing. If the kitchen and drinks stop earlier, this should be clearly stated—either as a “last order” time on Google or on a visible sign outside the shop. This would help prevent customers from making a long trip, especially those with mobility challenges, only to find that most items are unavailable well before closing time.

This place has been on my want to go list for such a long time so was very happy to finally get there today. Followed the road sign to turn right to 131A then discovered even though u pass thru a gantry that clocked u in for $ it was only for drop off to Creamier. Had to exit and u turn to renter, exit gantry again to head to multi-storey which was on the left upon Turing into slip road from Lor 1 Toa Payoh. Navigating to Creamier from the car park was a bit of an adventure due to no signages to “shops”. Sighted a fun playground though. Creamier wasn’t too busy (enuf tables & chairs) but not tailored for folks in a hurry (a lady lining up walked off in a huff when she was told by another customer she was 4th in line). Service was on the slow side but the coffee and ice cream were worth waiting for (if you like creamy ice creams). What made me want to stay & try it out was the amazing aroma upon entering, that old fashioned smell of ice cream with ice crystals, that freshly brewed cuppa, the homey vibes from the assorted artwork (for sale) on the walls, the quirky DIY water spot…

Luckily the waffles & ice-cream saved the day. We’ve not been here for more than a year, so wanted to check how many pieces of waffles we get per set and if we needed to order more. The staff at cashier counter - Feng Yuan mumbled behind his face mask & wasn’t helpful to clarify. The attitude was quite bad when we asked for chocolate mint ice-cream & he got it as just chocolate. It’s strange as the other staff behind ice-cream counter could hear us right & already scoop the chocolate mint. When we corrected our order, he said it’s “chocolate peppermint”. Seriously?! How far off are we & also there’s no other mint ice-cream apart from that. I’m not sure why they normally hire grumpy kids who do not have any customer service skills. It reminded us why we didn’t want to return due to their sulky staff all the time!

Ordered a waffle with 2 scoops of ice cream. The waffle is not a round shape with 4 quadrants but rather 2 small square pieces. The flavors are separated into standard, premium and gourmet. We need to top up $1.20 for premium and $1.80 for gourmet. Most of the flavours require a top up. Not very good value for money, compared with other creameries in the suburban locations.

Loved the vibe of this cafe. We visited in the evening and tried their Mocha coffee and Hot Cocoa on a rainy day and it was perfect. They have good variety of bread and pastries. We also tried the blueberry cream croissant and it was delicious. Huge seating space, they even have outdoor bench for coffee which adds to the experience. The staff is courteous and helps with the recommendations. Highly recommend and will be back for sure for their innovative ice cream flavours on a hot day.

Tried the Earl Grey Lavender ice cream and a waffle topped with blue pea vanilla ice cream — such a unique and delightful combo! The floral notes of the ice cream were beautifully fragrant, and the waffle was perfectly crisp on the outside, fluffy on the inside. Also had the melon ice cream, which was incredibly refreshing and light — perfect for a sunny day. Loved the creative flavours, beautiful presentation, and cozy vibes. Definitely coming back for more! 🍦🧇✨ #SupportLocal #ArtisanalIceCream #CreamierSG #SweetTreats