Visited IMM outlet on 15 May to celebrate my friend’s birthday. A big shout out to Weiquan and Vincent (An An) for their awesome service. We were 101% satisfied and truly enjoyed our dinner experience there.
However, I would like to highlight an area for improvement. Towards the end of our payment, we wanted to make another purchase for Hecha bubble tea, so we approached one of the service crew, Wen Jing, outside the outlet. She informed us that we could not purchase the promotion at the outside counter.
Unfortunately, when we proceeded, the promotion was rejected. She then used the intercom to question the staff member who had informed us earlier and lectured him in front of us. I felt the situation could have been handled more professionally, as internal communication and clarification between colleagues should ideally not take place in front of customers. We were quite disappointed with this experience.
Overall, we still had a pleasant dining experience and truly appreciate the excellent service provided by Weiquan and Vincent.
Thank you.
