I visited this outlet for dinner on a Sunday evening and was thoroughly impressed by the free-flow cabbage, rice, and tonjiru soup.
The service staff were efficient, special mention to the Filipino waitress, who was exceptionally jolly and made the entire dining experience seamless. The younger male staff members were also very quick on their feet.
However, from a customer’s perspective, I noticed the floor layout isn’t fully optimized for the team's workflow.
Since refills are by request only, it adds a heavy load to the staff’s tasks. I also struggled to find dry or wet tissues at my table; it wasn’t clear if they were chargeable or simply tucked away. Having these readily available at the table (or given upon entering) would save guests from having to constantly flag down the busy team.
To improve the overall flow, I’d suggest a more organized queuing system outside. Currently, guests tend to scatter around the entrance, making it difficult for the staff to identify who arrived first. A segregated line or clearer signage would definitely make the waiting process much smoother.