Shake Shack

I just spent $40 but all I had so far after 45 minutes was some chilli sauce and water from the condiment station because my food hasn’t come…I went to ask the auntie to check on my order but all she said is wait for the buzzer. Luckily I passed my PSLE some years ago(in fact I even passed my olevels, alevels, even managed to acquire my bachelor’s from NTU(ranked 12th globally)) to know how a buzzer works, so I guess there was zero help. Food rating is zero only because I got nothing to eat😭

was elated to be back and try out the new sides but left feeling VERY disappointed. ordered at 908pm and i went to wait sitting down at the table in front of the front expo. later came to realise the people who ordered after me started getting their food already. by then it was roughly 10 minutes in and i could see your expo screen was all RED. then saw even more customers came to collect their food and left and my order was still not done. 925pm and i saw my cauliflower bites put out already. fryer guy was a bit too chill ya… then some communication happened between expo and bun side then expo bumped my order out. but was it fully done? no. i had to wait even more because my onion rings were not even out yet. only at 930+ then i saw my whole order and was buzzed. appreciate the offer for a drink on the house but i kindly declined. was already feeling let down by the whole waiting fiasco. would appreciate if your expo could have buzzed me and informed that my order would take a bit more time to finish up. also it was very concerning that 3 of 5 orders on screen was consistently red when there isn’t much customers… yikes. understand that it’s closing time but orders are still coming through yeah. 20+ minutes waiting time is wild. please let this be a one time thing. quite disheartening to see the shack standard drop. - Ex-NSO

Stopped by Shake Shack Westgate and ordered the “Shack for One” set which came with the Chicken Shack burger, cauliflower bites with honey mustard sauce, and iced tea. I also added the Parmesan Garlic Fries with garlic parmesan mayo on the side. The Chicken Shack burger was juicy with a crispy fried chicken breast, paired nicely with fresh lettuce and pickles in a soft bun. The Parmesan Garlic Fries were fragrant and addictive — the garlic parmesan mayo made them even more flavourful. My favourite item of the meal was definitely the Cauliflower Bites with honey mustard sauce. They were perfectly crispy on the outside, tender inside, and surprisingly satisfying even for a non-vegetarian option. Overall, a very enjoyable meal with good flavours and quality ingredients. A solid 4-star experience, and I would gladly order those cauliflower bites aga

My first and last time coming to this outlet. The worst experience i ever had. I waited for 40mins for my meal. Before that, I was at the kiosk ordering my food, no receipt printed out. For charging such a premium price, they dont even install a screen to indicate your order number, when your food is ready. Poor customer experience. The food is expensive and quality is average only. Service is so bad. For the price of the food, quality and needed to wait for so long. Totally not worth it. I could have went to Macdonald, Burger King, or any other fast food nearby. 15 dollars+ for this..

I used to have Shake Shack at least once a week when I was in the US, so I was curious to see how the Westgate outlet compares. Overall, the standard is pretty much the same, though I find that the bun here is not as fluffy or chewy as what I remembered in the US. My go to order is the SmokeShack. I really like the red peppers, as they add a slight kick and help stimulate the appetite. The burger is still enjoyable and satisfying. That said, I’m not a fan of their fries, but that’s purely personal preference. Overall, it’s still a solid burger place and something I enjoy once in a while when the craving hits.

I've always disliked mushrooms, including mushrooms in general, but since I had the opportunity, I decided to try them after being recommended. There was more cheese than I expected, and I didn't even realize I was eating mushrooms; it was delicious. If I hadn't been told, I wouldn't have thought they were mushrooms. In Japan, the nearest places to eat them are Kyoto or Shizuoka... I'm glad I got to try them in Singapore!

Always satisfying for me to hv a simple yet abounding with flavours burger at Shake Shack! Never fails to satisfy!

I ordered the 6 piece chicken combo, pictures of the chicken when ordering looks x2 bigger than the actual meal. Dissapointing and felt that my $17 has been scammed.