Saizeriya - Rivervale Mall

The food was actually good and we were enjoying our meal. Unfortunately, halfway through my daughter’s kids’ meal, she suddenly shouted “Cockroach!” To our horror, there was a baby cockroach crawling in her kids’ meal, right among the food. We were extremely shocked and disgusted, especially because it was a meal being served to a child. It’s really disappointing because the food itself was decent, but finding a cockroach in a child’s meal completely ruined our dining experience and raised serious concerns about the restaurant’s food hygiene and cleanliness. I hope the management takes this seriously and thoroughly checks their kitchen and food preparation areas to prevent this from happening to other customers. Good food is important, but hygiene and food safety should come first.

Given the price point i wouldnt have expected such immaculate food quality. My aglio olio comes w a free side of soup! Soggy veg too Totally not sarcastic But their wings are always to die for. - this is legit

First time visiting this Saizeriya outlet in Rivervale Mall, I ordered the egg carbonara for takeaway, I wanted a poached egg as well but sadly it wasn't available. I didn't wait too long for my meal to ready, it was a little over 10 minutes but it was also peak hour dinnertime so I understand the little wait. I went home to try the food, the pasta and bacon bits tasted good, but I think there doesn't seem to be enough bacon. The place also doesn't seem to provide any utensils for takeaways as I didn't find any in my plastic bag but takeaway didn't seem to cost any extra cents which is nice. Overall, I guess for the price the food is affordable and tastes good. 👍🍝🥓

I ordered a mushroom soup and a plate of pasta. The mushroom soup was served first, but there were no utensils on the table. I assumed the male staff member in red had noticed. About five minutes later, the pasta arrived. The same staff member put down the food and was about to leave, so I stopped him and asked for utensils. He said “OK” and left, but after waiting another five minutes, he still hadn't returned, even though I could see him walking around. In the end, I had to ask the cashier in black for the utensils. Later, I stopped the same staff member again and told him I wanted to order something for takeaway. He listened and then walked away. I waited, but he never came back, even by the time I finished my meal and paid. Very disappointing service experience.

Food is so bad here esp the doria and risotto… ordered salmon doria, the sauce has no taste at all and the whole dish just taste like tumeric from the rice.. the risotto literally looked like rice added watered down cream sauce, not like its cooked together.. it just taste watery and disgusting. Seafood chowder didnt come till i finished my meal and asked for cancellation, suddenly the soup appeared. Not sure was if just this outlet or is saizeriya standard getting from bad to worse.

I dined in at saizeriya for dinner with my family, the food was served by a female waitress named “Mary Grace” according to her name tag. She served all three of our food, yes even though both her hands are full, however she just left all the food plates in the middle of the table and left without saying a word too…. and after observing how she work after awhile… she was always restless and did not seem like working at all…. It affects directly not only the experience but also saizeriya as a brand itself…. The service should improve… at least ask which customer is having which dish and serve properly then end off with saying “please enjoy thank you”… it’s proper service protocol… I work in fnb myself, I don’t treat customers this way……. Please look into this, and train Mary Grace properly….

It has been awhile since I visited Saizeriya, I've been missing those affordable Italian food and wine at Naples ever since I came back from Europe. The thing is - I've learned to eat and drink red wine over there, every meal felt amazing. Today I totally cannot believe that their menu offers 2.90 for a glass of wine to go with the food, wow seriously who did this? I'm really glad! Give that guy a raise please!

Very disappointed with the service. Auntie staff member with a bob haircut and glasses was extremely rude. She brought us inside then got distracted talking to another employee and didn’t even tell us where to sit. When I walked towards a sofa seat, she abruptly said, “That’s for 6. You 4 sit there,” in a very unfriendly tone. On top of that, she didn’t provide us with utensils or the QR code for ordering, so i had to go to the cashier there to ask for them myself. Basic customer service, such as giving clear instructions and being polite, should be expected. If you’re being paid to serve customers, at least do the job properly and treat people with respect.