Jollibee Woodlands MRT

It’s not even busy — 8:56am, only 2 orders on the screen and no Grab orders, yet it took 25 minutes just to assemble a 2pc chicken meal with pineapple juice. What happened to the fast and efficient service Jollibee used to be known for? You were once a “busy bee” that could handle rush hours smoothly, but now even the simplest orders take forever. Very disappointing. I’m okay with the food, the real issue is the system and service speed. Especially here at the Woodlands MRT branch; it feels like the same situation as the Novena branch. It’s frustrating when even simple orders take so long despite not being busy. Hope the management and franchise owners take notice and improve the operations, because this isn’t the fast and efficient service people used to expect from Jollibee. 😡😡😡😡😡😡😡

If i can give zero star and just put my review i would. Dined today 16/03/26 2:06 pm, my partner took our food and brought it over to our table, this was my first meal for the day and i was so excited to take 1 fries to eat but to my disappointment it was cold and hard. I brought it over to the counter to complain and ask if they could change, they did! With the same cold and hard fries as well. Didn't argue and just sit and ate our meal as i was already hungry. One more funny thing. I asked for a sugar for my coffee and your staff just straight away told me "we dont serve sugar for our coffee" to which i replied "how come? I always get coffee here and i always ask for sugar and they always give me" and again she responded "oh, i didn't know that" . Train your staff better. This was not the first time we experienced this.

Yesterday, my family and I visited the Jollibee outlet at Woodlands Brunch, and unfortunately, it was a very unpleasant experience. We travelled all the way from the north and were prepared to wait, understanding that the outlet was busy with many Grab and Foodpanda orders. However, the service we received at the counter was disappointing. The staff member serving us appeared visibly stressed and came across as passive-aggressive, with no smile or basic courtesy. It felt uncomfortable to even ask simple questions, as her responses were abrupt and unfriendly. We ordered a 5-piece chicken meal (around $36 for three people). (Drumstick was really small, 3 bites and its gone) When we asked for extra chilli and ketchup, we were given them one packet at a time, making it feel unnecessarily difficult to request standard condiments. This was frustrating and made the experience feel unwelcoming. On top of that, the fries were cold, and the spicy nuggets were overwhelmingly sweet, which felt like a downgrade from what we expect from the brand. Additionally, while waiting near the counter for assistance, the kitchen staff appeared to notice us but did not acknowledge us for over a minute. To make matters worse, the rubbish bin in the dining area was overflowing and unattended. Overall, the combination of poor service, food quality issues, lack of basic hospitality, and cleanliness concerns made this visit very disappointing.

Same same but different — that’s exactly how I’d describe my first visit to Jollibee Singapore, after being a regular at their Philippine outlets during my travels. First impressions weren’t great: tables were in disarray, and the trash area was unsightly. On the bright side, the staff were incredibly helpful and polite — that’s one thing they got right. But the chicken was a major letdown. It just didn’t have the same satisfying crispiness I’ve come to love. I’m not looking for a template response — I genuinely hope management takes these points seriously. Jollibee is the pride of the Philippines, and its reputation deserves to be upheld wherever it operates."

I thought I was going to order a cheeseburger single meal at the kiosk when there was not any cold milo options. So I headed over to the counter to customize my order and they re-directed me to the kiosk. Later, the staff served me a hot milo instead of a milo ice after I already told with my receipt order. How can I better solve this problem when the kiosk does not have all the customisation/options I want? Especially when they don’t like to take counter staff orders? I think it’s time to upgrade the kiosk for full customisation options from selecting ingredients to menu option items.

I really think the management should review this outlet’s practices. I’m not sure if other outlets are the same, but it doesn’t make sense that when you order 2 pieces of chicken, you only receive 2 packets of chili sauce. Worse when it is a delivery order, sometimes none at all. Is the chili sauce so costly that it has to be given out so stingily? For 2 pieces of chicken, at least 4 packets would be reasonable.

I would like to commend and express my appreciation to I believed the guy Manager on Duty during the lunch period today. While picking up my order at the counter, my drink cup accidentally fell due to a strong gust of wind. As I hurried to pick it up, it kept rolling away. To my surprise, the manager immediately stood up from his workstation, came over to help, and quickly get the cup. He then insisted that not to use the fallen cup and promptly went inside to provide me with a new one. I had no intention of asking for a replacement, as I considered it a small inconvenience that I could tolerate. However, I truly appreciated the thoughtfulness, initiative, and genuine concern he showed. It was a simple gesture, but it made a positive impression on me. I never expected to experience this level of customer care in a fast-food restaurant. Thank you for your kindness and for going the extra mile to make a customer feel valued. Please extend my sincere appreciation and commendation to the manager involved. He is a great example of excellent customer service.

First missing peach mango pie then open my yum burger and taste it, It has a moldy smell, moldy taste and molds in the bun. I already report but no reply. Its always keep missing something whenever i order, once or twice is ok then it happen again, I get fed up. this is my first time commenting like this. I love Jollibee but today is my worst experience ever.