Swensen's

We broke our fast at Swensen's - Clementi Mall and had a truly pleasant experience. The team was very accommodating to our needs, making our iftar session comfortable and smooth. Special thanks to Bahrat, and Iqbal, who served us that evening. They were friendly, attentive, and kept checking on us to ensure everything was fine. Our food and drinks were served on time, which we really appreciated, especially when breaking fast. I came together with my two sons, and we all enjoyed the meal and the warm hospitality. Thank you for making our family iftar a memorable one. Highly recommended!

This may not be their usual standard, but for today, my dinner experience here was not pleasant. As many of the reviews noted, they are likely understaffed, and probably more so as its CNY. But the food was not up to mark. The baked rice was especially bad, for one of our chicken baked rice, its practically just white rice and not baked. Ended up my kid had to put chilli as it was just plain. For the 3 other curry chicken baked rice, there wasn't much cheese, and also just plain rice that wasnt really baked. Think they likely rushed it. As for the crackers that came with the curry chicken baked rice, think it was kept out for too long that it was just "lau hong" and not crispy the least bit. Think the kitchen was also frustrating the workers, the server came to our tables few times with orders not from my table till even he seemed frustrated.

Manager?? Kristine have a very bad attitude towards customers. Sloppy and rude. So not welcoming. Ordered take away pasta. Was told waiting time 20 min. After 20 min, I was standing infront of swensens and also beside the counter to get the staff’s attention. There was another lady who pick up her take away order, just when I wanted to ask if my order was ready after that lady, Kristine then decided to assist another customer who was queuing to pay. Waited another 10min and +, decided to reach out to a guy on staff (very friendly), to check on my order. Apparently, my order was ready and was put there for a good 15 min? Before she serve other customer, the order was already there beside the cashier. The least she can do is to give the order to me or let me know when it is ready. Not that difficult right? If I don’t ask, is my pasta suppose to just sit there? Caught her a few time being irritated by customer’s queries. Please do something about this manager service. Terrible. Update: pasta is cold and dry already. lol. Waste of time and money

THIS WAS PEAK! LOWKEY MY BEST EXPERIENCE IN CLEM MALL SO FAR (food wise). I went as group of 21 people and we ordered food ranging from $20-38. My tenderloin steak took longer than usual to come but it was absolute peak. The waiter (shaun) was also really cool and he was very considerate and strategic about the serving of food (he had to go about 35 times to serve everyone). Overall this experience was one of the best food experiences I have had in my entire life and I think it’s more than deserving of this review. 🐐

Came over here for the sole purpose of a meal redemption but was absolutely impressed with the service rendered by both Bharat & Shawn. These gentlemen truly exemplified what exceptional service is. From the time our party of 3 were seated to the time we placed our orders, we were well taken care of even though it was peak hour lunch time. Shaun was very patient in assisting me to claim my free meal in the app. Guys, keep up the excellent service and it was truly an enjoyable experience dining at your outlet 👍🏻

The food was alright but the service was ridiculous. 1) My mum and I both ordered fish and chips, but they served one first and the next one came after at least 10 minutes. What stopped them from serving both at once? They are the same item. 2) The ice cream came more than 15 minutes after we asked the staff to serve it. We had to repeatedly check, and the staff were also deliberately avoiding looking in our direction. It was finally served after I told the staff to cancel the order if it was not prepared yet.

Really nice service and delicious food. The impossible beef burger is out of our expectation, really taste like real beef. Mac and cheese taste rich in flavour. Lasagna is a must try. Also managed to get free ice-cream for my friend's birthday. The waiter patiently guide us to redeem the free dessert. Would come again during another friend's birthday🫶🏻🤩

We came at 7pm On a Saturday evening and it was full. Waiting time was less than 10mins which was acceptable and supervisor on duty assured and thanked for waiting. Food came rather fast within less than 7mins waiting time. Food was wonderful and supervisor also offered another table which was then available for us as it was very squeezed earlier. All good! No complaints!