I ordered two drinks one for myself and one for my husband. After waiting for 10 minutes, I saw my order number appeared on the digital screen. But nobody called the number. It was not until I approached the counter and asked the staff, they told me one of my drinks was not available to make. In this case, I think it is reasonable to ask for a voucher or discount for my next purchase. However I got nothing except for a refund form (yes, not a direct refund but a refund form). I think for a popular store like Mr. Coconut a costumer’s time and feeling should be respected. In this case, if a drink is not available I should be notified right after my purchase. I used to love this brand, but it really hurts my feelings today. I may still get drinks from Mr. Coconut but definitely not the store in Clementi Mall.