Subway The Rail Mall

Used to come to this Subway at Rail Mall all the time when I was younger, so it felt pretty surreal coming back and seeing how much the place has changed over the years… but also nice to see that it’s still around after all this time. The sandwiches are typical subway still good and tasty, and it was nice to see some newer sub variants on the menu. We also tried the falafel and waffle fries, though unfortunately both turned out quite soggy which was a bit disappointing. The current store layout also feels a little unoptimized, and the outlet itself feels somewhat dim compared to BK next door. That said, I guess dine-in traffic probably isn’t what it used to be anymore. Overall, a bit of a mixed experience, but still glad this old familiar spot is still standing.

I’m a repeat customer. Keep it up! Btw can you pls correct “Everyday” to “Every Day” in your 2.30am extension notice appended below? Thank you.

I’m glad this store closes late, providing a healthy option for supper but over repeated visits I think the customer service here can be improved. Portions are miserly and depending on your luck you might be served with an unbothered attitude. Particularly egregious was when I requested for lettuce and onions on my sub, but was given lettuce and a stingy two slices of tomato instead. Mixups happen and I’m okay with that. But when I clarified that I asked for onions not tomato, the staff gave me a look and unceremoniously plopped the two slices of tomatoes from my sub back in the pan of fresh tomato slices. I get that front facing roles are hard and miscommunication and mistakes happen. But the nonchalance about mixing served ingredients back into fresh ones is gross. If you are someone with allergies, I would not count on this outlet to accommodate your needs nor guarantee that their ingredients aren’t contaminated.

i came in the other night to order a sandwich and subway and my experience was one of the worst. i asked the staff to get a 1 foot italian sub and requested for the sandwich to be cut into 6 inches after all the ingredients are added and the staff gave me a “what the hell” reaction and grumbled. afterwards he added the chicken ham and cheese, however he did not add the cheese properly and i kindly asked him to just adjust the cheese a little as the middle was missing a bit of cheese, he scolded me for making such a request. after he put my sub into the toaster, he slammed the partition counter down and grumbled at me. i know the requests were definitely a little weird but i was never rude, i just wanted my food to be made to the way i prefer, these were just tiny requests that weren’t even such a big deal and yet i got treated horribly. during my time coming to this subway branch, i have never faced something like this, this really disappointed the entire vibe and kind of ruined how the food tasted in the end.

What the hell is this? Surely u guys can do better, no?

I love this Subway outlet that is just ten minutes' walk from where I live. I was here today to take away my usual Tuna Wrap and I received very good service from Li Peng behind the counter - she was friendly and polite. As for the dining ambience here, it is usually quiet when I am there and because I live nearby, I rarely get to enjoy its air-conditioned comfort. As for my Tuna Wrap, it is very good as always.

I visited this location with my daughter to try their famous overloaded nachos, and we had an excellent experience! We were warmly greeted by a friendly young lady (dark skin) who prepared our food quickly and efficiently. The atmosphere was great, with air conditioning that was just right—not too chilly. Overall, I highly recommend this branch for its welcoming service and delicious food. 👍🏼

​I would not recommend dining at this restaurant. The customer service was extremely poor—the female staff member, a person in a blue shirt with a Subway bandana and visible arm tattoos, appeared completely disengaged and unwilling to be there. At first, I thought it might just be my experience, but another customer who came in received the exact same rude attitude. The staff seemed more focused on pre-closing routines than assisting customers, even though the restaurant was not busy at all. This lack of basic professionalism made the visit very disappointing.