Mr. Coconut (Waterway Point)

Second purchase at this outlet. Both drinks were yummy. Also really thankful for the older lady service crew for her help in navigating the system. She’s also really smiley and friendly. Makes us want to go back and get more drinks just to say hi

My usual spot for a coconut shake fix. The flavour has been consistent over the years, and I still rate it as the best coconut shake I’ve had so far. Service can be slow at times, but at least it no longer has the long, snaking queues it did when it first opened.

On 13 July at around 1:00 PM, I had a disappointing experience at the store. There was an elderly female staff member standing at the collection counter, wiping and arranging items, but she did not assist me or another customer who were waiting for our orders. She seemed focused on her own tasks and did not acknowledge that customers were waiting, even though our orders had already been placed. It was only when another male staff member returned that our drinks were finally prepared. Even then, the elderly staff member remained at the collection point continuing her task without informing us of the situation or letting us know that we would need to wait for another staff member to handle the orders. I understand that she may not have been responsible for preparing drinks, but it would have been helpful if she had simply informed us that there would be a delay. Instead, we were left waiting without any explanation. In the end, I waited about 15 minutes for a single drink, which was quite frustrating and disappointing.

awesome

It's delicious and has a great texture. I come here often. Members can get a free milk tea during their birthday month. The staff are also very friendly. 👍

great service and staff are friendly and willing to answer queries

Super yums

Friendly staff, and very helpful.